Annual Maintenance & Support

Comprehensive support services for BEIMS software are available via phone, fax, email or web conferencing.

Our dedicated team are ready to assist with any questions or concerns you may have regarding your BEIMS system. We pride ourselves on providing timely, accurate and practical feedback to ensure you receive maximum value from your system.

Our annual support agreement provides up to 30 hours of contact time between 8am and 5pm, Monday to Friday (Australian Eastern Standard Time). The support contract also provides for regular software upgrades and enhancements that arise from our program of ongoing development.

The BEIMS Users Forum is a valuable resource for accessing knowledge bank articles, product updates and support information.

Regular User Group meetings provide an opportunity to visit other BEIMS sites, upgrade knowledge and network with other users.

 BENEFITS 

	No wasted time trying to work out problems or short-cuts.
	No getting 'left behind'.  BEIMS upgrades and enhancements sent to you regularly.
	Competitive support rates, below typical industry pricing.
	Contribution to the development of BEIMS by offering enhancement suggestions.
	Support services available to meet any special needs:
		on-site assistance, for example assistance for software upgrades or to install BEIMS (at extra cost)
		extended support hours (at extra cost)
		option to purchase support on per hour basis, as alternative to annual agreement.

For BEIMS Clients after Support visit the SUPPORT home page.