Add-on Enhancement...

Web Remote Request System

BEIMS Remote Request System (RRS) significantly reduces the amount of time spent handling requests via the phone, fax, email or answering machine.

With BEIMSWeb, departments and individuals can report faults or request work to the maintenance or engineering department via the via the Internet or an Intranet.

Requests are received by maintenance staff, who either accept or reject the job.  If accepted, the request is converted into a Work Order. 

A feedback loop allows the requestor to view the status of their request and what actions have been taken either via email notification or directly in the Remote Request System. A requestor can also view other jobs that have been lodged by their department.

 BENEFITS 

	Improved client service:
		Staff can easily input their own requests and then receive direct feedback on its status.
		No misinterpretation of the user’s request.
	Cut your administration time by 80% by removing the need for maintenance staff to gather and input job requests
	Telephone requests are limited to emergency situations.
	No need to send paper-based requests to maintenance.
	Significant reduction in multiple requests for the same problem.