Add-on Enhancement...

Help Desk

The Help Desk software assists help desk/call centre staff to gather high volumes of work requests quickly and easily.  Requests are entered into BEIMS as work orders and then distributed to the relevant trades.  Help desk staff can monitor progress of selected jobs and provide feedback to requestors if required.

This module can be configured to suit your Help Desk requirements.

 BENEFITS 

	Enhanced productivity.  High volumes of job requests can be captured and then actioned quickly and easily in peak demand times.
	Customised screens for staff to enter in work orders.
	Monitoring and feedback ability.