Having trouble viewing PDF documents?

In order to open, view and print Portable Document Format (.pdf) files you need to have Adobe Acrobat Reader software.  This is available for free at the Adobe web site www.adobe.com.

Even if you have the correct software, in some cases PDF files may not open correctly.  Common problems may be blank document pages or frames and page timeouts.  There may be numerous reasons for this.  See http://support.microsoft.com/default.aspx?scid=kb;en-us;Q177321 for a list of these and possible resolutions.

In the meantime there may be an easy solution:

	Refresh / reload the page Press the refresh or reload button on the top menu bar.  Try this a few times.  If the page is loading and still looks not quite right, then try a few more times until it has loaded correctly.
	Download the PDF to your PC You can actually bypass loading the PDF into your internet browser.  Note your internet browser may be causing the problem due to slow connection, busy servers or large documents. To download straight to your PC:
		Right click (shift click for Macs) on the link to the PDF document.
		Select "Save Target As" or "Save Link As", and save the document.
		The PDF will now be downloaded which may take some time.
		You will now be able to open the PDF in Adobe Acrobat Reader.
	Also feel free to contact us for the document, which can be emailed to you.

For more information on this topic refer to:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q177321
or
http://www.adobe.com/support/techguides/acrobat/rdrdwnld/main.html